The organizations and companies using Eris Ai for managing their operations enjoy the following services at all times:
1. Guaranteed Uptime
2. High Availability
We understand that accidents and unforeseen events can happen, which is why we have implemented a comprehensive backup and disaster recovery strategy:
Eris Ai has robust controls in place to recover data in the shortest time. In case of a complete disaster scenario, we have a comprehensive strategy in place:
Eris Ai uses servers with a high level of security. We have implemented reliable systems that are specifically designed to ensure the protection of your data. Below are some highlights:
We understand the importance of providing faster support during business hours. Our business hour-compliant SLAs ensure faster response and resolution times. We ensure a response time within 1 hour and address issue based on ticket priorities as follows:
*Response and resolution time is defined as the time within which the first response is received and the ticket is resolved.